We’ve achieved BS 8577 accreditation: What does it mean?

18th January 2019

We’re thrilled to announce that Otter Financial has recently been awarded British Standard (BS) 8577 accreditation as part of our ongoing commitment to deliver an exceptional service to all our clients. It marks us as a financial service firm that you can trust.

First, what is the BS 8577? It’s a framework that sets out best practice for embedding an effective operational management system and support into a financial planning and advice business. The overall aim of the framework is to improve standards and give customers confidence to seek the support they need.

It’s not a quick accreditation to achieve. In fact, it’s a standard we’ve been working towards for two years. It’s involved our processes being reviewed and meetings being observed, ensuring that we deliver a consistently high-quality service to each and every one of our clients. But as a client-focused firm that wants to build on success, it’s a journey that’s been worthwhile.

The standard covers many areas, from client relationships to compliance, ensuring every aspect of our service reaches the highest standards. In short, it means you know you can trust our services and commitment to delivering financial advice that’s right for you.

We’re one of only a small number of financial advice firms that currently hold the BS 8577 accreditation, it’s an achievement we’ll keep building on to ensure we continue to deliver reliable, trustworthy and effective advice for our clients.