In 2018, after several years of hard work, we achieved accredited status of the British Standard (BS) 8577 framework. The framework is specific to financial planning and advice businesses, championing best practice across the whole of a firm. We are one of only a small number of financial advice firms that hold the BS 8577 accreditation and it is part of our commitment to ensuring clients receive the best possible service.

The BS 8577 accreditation focuses on a business area that’s incredibly important to us; delivering the highest possible standard of service.

Through our efforts to achieve BS 8577 and responsibility to maintain standards, we have analysed every aspect of the business, from recruitment, training and development through to client relationship management. It’s led to improved practices, innovations, and outcomes for clients.

What does it mean for you?

Our clients are the focus of Otter Financial Services and the BS 8577 accreditation is an extension of this. Our goal is to give you absolute confidence in every aspect of our work, from the regular client meetings to the tasks that happen behind the scenes.

You can rest assured that every team member at Otter is working to the highest of standards, offering advice and services that you know you can rely on throughout your journey. What’s more, our commitment to uphold standards and continually build on them means our approach will evolve to reflect best practices, new technology and client feedback too.

The BS 8577 accreditation encompasses:

  • Management commitment and review
  • Objectives and policies
  • Compliance
  • Outsourcing
  • Document and record control
  • Recruitment, training and development
  • Client relationship management
  • An operational framework for delivering financial advice and planning services
  • Best practice tools, templates and guides

If you’d like to know more about the BS 8577 accreditation and what it means for the services we deliver to you, please contact us.